Hotel Staff: Guide to Recruitment & Management
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Hotel Staff: Guide to Recruitment & Management

What are hotel staff? Hotel staff are the backbone of any hospitality establishment, embodying the service and operational excellence that define a hotel’s reputation. These dedicated professionals, ranging from front desk agents to housekeeping, play pivotal roles in ensuring guest satisfaction and seamless hotel operations. Their expertise and commitment are crucial in creating memorable stays…

Developers Purchase Land for Marriott StudioRes Hotel in Moses Lake, Washington
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Developers Purchase Land for Marriott StudioRes Hotel in Moses Lake, Washington

The Hotel Group and Hogback Development Company Purchase Land to Develop Marriott StudioRes in Moses Lake, Washington – Image Credit Marriott International    The Hotel Group (THG), an affiliate of Hotel Equities, in partnership with co-owners Hogback Development Company, is thrilled to announce it has acquired land to develop a Marriott StudioRes in Moses Lake, WA….

Busting Today’s Hotel Distribution Myths
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Busting Today’s Hotel Distribution Myths

Hotel distribution has always been a critical aspect of the hospitality industry. Effective hotel distribution strategies enable hotels to target the right audience, optimise occupancy rates, and enhance revenue management. Hotels have worked with third parties such as airlines, travel agents, online travel agents (OTAs) and the Global Distribution System (GDS) for decades. The dynamic…

Hotel Customer Service: How to use Twitter to engage & listen to your guests | SiteMinder | Guest Experience, Hotel Management, Online Reviews, Sales + Marketing, Social Media
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Hotel Customer Service: How to use Twitter to engage & listen to your guests | SiteMinder | Guest Experience, Hotel Management, Online Reviews, Sales + Marketing, Social Media

When it comes to posting and sharing content, Twitter is less effective than Facebook and Instagram, and staff can find it overwhelming to keep on top of the continuous, snappy engagement that this social media platform demands. That said, its 320 million monthly users can’t be ignored, and Twitter is without doubt the best social…